Terms & Conditions

General Terms and Conditions Policy for TCM

Please read these General Terms and Conditions (“Terms,” “Terms and Conditions”) carefully before using the TCM Handmade Custom Leather Shoes website (the “Service”) operated by TCM (“us,” “we,” or “our”).

When you purchase a product from TCM, the following General Terms and Conditions of Business come into force between you, the Customer and The Canis Majoris (TCM), the seller.

By placing an order, you agree to these conditions. If you have queries concerning our General Terms and Conditions of Business, please contact us before the completion of your order at the following e-mail address: customercare@thecanismajoris.com. Your statutory rights are not thereby prejudiced.

1. Acceptance of Terms

2. By accessing or using our Service, you agree to be bound by these Terms. Should you have any concerns, reach out to us at customercare@thecanismajoris.com
3. These Terms apply to all visitors, users, and others who access or use the Service.
4. We will promptly process and accept your order within 24 hours (from Monday to Friday, excluding public and religious holidays)
5. Unless it has been agreed or announced to the contrary, our promotional offers shall be subject to confirmation.

2. Description of Service

2.1 TCM Handmade Custom Leather Shoes is a brand that specializes in designing and crafting custom leather shoes.

2.2 Our Service allows you to browse and purchase custom leather shoes through our website.

3. Ordering and Customization

3.1 To place an order, you must provide accurate and complete information regarding your customization preferences, measurements, and any other details required.

3.2 Without prejudice to the above, TCM  explicitly reserves the right to limit, decline or reject any sales and orders for any reason, without being liable for any damage or costs other than repayment of any amount received from you in relation to such sale or order, in situations including but not limited to:

(i)         an event outside TCM’s control (as will be defined below);

(ii)        the product sought to be purchased is not available or in stock ;

(iii)       when there are insufficient guarantees of solvency;

(iv)       your order is flagged up by our security systems as unusual order or an order susceptible to fraud;

(v)        your billing information is not correct or not verifiable;

(vi)       your bank transfer payment is not received within 2 days after acceptance of your order.

3.3 Once an order is placed, changes or cancellations may not be possible. Please review your order carefully before submitting it.

If you require any further assistance, kindly email us at customercare@thecanismajoris.com.

3.4 We shall not accept procurement risks, nor shall we enter into a sales contract concerning unascertained goods. We are obliged to deliver solely from our stock of goods on hand.

3.5 If the contract cannot be executed or if TCM cannot fulfill your order, we will promptly notify you by email, stating the reasons for non-execution. If the products on our website are unavailable at the time of your access or after we receive your order, we will inform you of their unavailability within 3 working days.

4. Pricing and Payment       

4.1 Local orders: the prices displayed on our website are in the currency specified and are inclusive of applicable sales taxes. There are minimal shipping charges for local orders. The currency specified on our website is to be converted to the customer’s specified currency and is exclusive of sales taxes, shipping and handling. Please refer to our shipping and delivery policy for a clear understanding.

4.2 We reserve the right to update our prices at any time without prior notice. However, the price charged for an order will be the price in effect at the time of purchase.

4.3 50% advance payment must be made at the time of placing an order.

4.4 We prioritize order security by using a highly secure encryption platform on www.thecanismajoris.com. Your payment information is protected from the moment you enter it until the transaction is processed, and we do not store it on a public server. However, please be aware that despite our encryption measures, the internet and email transmission carry inherent security risks. TCM cannot be held liable for any damages resulting from electronic communication, including delivery failures, delays, interception or manipulation by third parties, or transmission of viruses.

4.5 We accept payment through the methods specified on our website. Any alternative payment methods used are at your own risk, and TCM will not be responsible for any loss of payment or resulting damages.

4.6 Customer account credit. You are not entitled to cash redemption for any credit on your customer account and credit on your account can not be transferred to third parties.

4.7 An unauthorized denial of acceptance, outside the scope of our return and exchange policy, of the merchandise shipped by us constitutes breach of contract, entitling TCM to charge the occurring costs / damages amounting to at least 70% of the sale amount.

4.8 If the delivery period is affected by circumstances beyond our control (force majeure), the delivery period will be extended accordingly. If the hindrance in providing the service lasts for more than 4 weeks, the customer has the right to cancel the contract. In such cases, no further claims, including claims for damages, will be applicable.

5. Conditions applicable to Promotion Codes (DISCOUNTS)

6. A promotion code is valid for a one-time discount during the specified period.
7. Promotion codes can only be used for online purchases on our Websites and cannot be sold, shared, or used in connection with other brands.
8. Only one promotion code or gift card can be used per product or order, and they cannot be combined with other offers.
9. Promotion codes and gift cards are non-refundable and cannot be exchanged for cash.

• TCM reserves the right to invalidate a promotion code if it is misused or violates the terms.

5.2 VOUCHER CONDITIONS

1. Vouchers are valid for a limited period and can be used only once.
2. Voucher credit is non-transferable and must be used by the original recipient.

• Voucher credit must be used for a purchase of equal or greater value than the voucher amount, and unused balances cannot be reimbursed.

1. Voucher credits cannot be exchanged for cash or accrue interest.
2. Only one voucher can be used per transaction.
3. If the voucher credit is insufficient, the balance can be paid using available payment options.

• Vouchers are not reimbursed if items are returned, and no compensation is provided for promotional vouchers.
• Gift vouchers and credits must be redeemed before the order is completed and cannot be used after the transaction is finished.

5.3 E-GIFT CARDS TERMS AND CONDITIONS

1. Our e-gift cards can only be used at www.thecanismajoris.com.
2. E-gift cards cannot be redeemed for cash or refunded through alternative payment methods.

• E-gift cards obtained from returns cannot be converted to cash or refunded to the original payment method.

1. Reimbursements for orders paid with e-gift cards will be issued as new e-gift cards.
2. Each e-gift card can only be used once, with no residual value retained.
3. Only one e-gift card can be used per order.

• E-gift cards cannot be combined with other promotions, discounts, or campaigns.
• Only registered customers can redeem e-gift cards.

6. Shipping and Delivery

6.1 We ship our products to the addresses provided by customers during the ordering process. It is your responsibility to ensure the accuracy of the shipping address.

6.2 Delivery times may vary based on the destination and requested customization. We strive to deliver your order within the estimated delivery time, and if there are any changes, we will promptly communicate them to you.

Shipping Timeline

Our shoes are made to order and require approximately 10 – 12 calendar days to handcraft. Normal shipping times vary between 4 to 7 business days for inland delivery.

6.3 Once your transaction is complete, TCM will confirm your order with you through “Confirmation of Order” e-mail or text. Once the confirmation is done, we then package and handover your shipment to the Courier service depending on your payment method.

6.4 There are minimal shipping charges for local orders. For international orders; shipping and delivery are to be borne by the customer.

6.5 We deliver products from Monday through Friday. We do not ship on certain public Holidays. We can only fulfill an order to a delivery address which is a home or office address.

6.6 TCM will not be liable or responsible for any failure to perform, or delay in performance of, any of obligations that is caused by events outside our reasonable control or Force Majeure. Force majeure includes, without limitation, strikes, lock-outs, administrative intervention, scarcity of energy and raw materials, transport bottlenecks and operational hindrances, and any act or an extraordinary and unforeseeable event beyond TCM’s reasonable control.

6.7 Where possible, we try to deliver in one go. However, we reserve the right to split the delivery of your order, for instance (but not limited to) if part of your order is delayed or unavailable. In the event that we split your order, we will notify you of our intention to do so by sending you an e-mail to the e-mail address provided by you at purchase.

6.8 Upon delivery, if it appears that the products are damaged, please do not accept the shipment and send us a picture as a reason for refusal. Please also note that you should inspect the products within 24 hours after they have been received. You will be deemed to have accepted the products unless you have notified us within 24 hours that the products are rejected.

6.9 TCM products purchased from any other site or source will not be our liability.

7. Refund and Exchange:

At TCM, we want you to be completely satisfied with your purchase. Therefore, we offer a straightforward refund and exchange policy to ensure your peace of mind. Please read our Refund and Exchange Policy carefully before making a purchase.

If you receive an incorrect item, please contact us within seven (7) calendar days (hereinafter referred to as “stipulated time”), after receiving the product.

Exchange:

Your item is applicable for an exchange if it falls within the following reasons:

– Sizing. 

In the case of receiving an incorrect size, the fault being ours, you are eligible to exchange your product with the correct sized pair within the stipulated time.

– Faulty item. 

You are entitled to exchange products delivered to you in the event of declining a damaged product/shipment (picture evidence required.)

You can do so within the respective stipulated.

Disclaimer: Upon delivery, if it appears that the products are damaged, please do not accept the shipment and send us a picture as a reason for refusal. You will be deemed to have accepted the products unless you have declined the shipment.

 – Receiving the incorrect item. 

You are entitled to exchange products delivered to you in the event that you have received an incorrect item as an error from our end, within the stipulated time.

Refunds:

Your item is applicable for a refund if it falls within the following reasons:

(i)      Should there be an unavoidable delay in the delivery timeframe due to     circumstances beyond our control, such as force majeure, the estimated delivery period will be proportionately extended. However, if the provision of service is impeded for more than four weeks due to such circumstances, the customer reserves the right to cancel the order. Please note that in such instances, any additional claims, especially those pertaining to damages, will not be acknowledged.

(ii)        the product sought to be purchased is not available or in stock ;

(iii)       when there are insufficient guarantees of solvency;

(iv)       your order is flagged up by our security systems as unusual order or an order susceptible to fraud;

Please be aware that reimbursements will be processed using the same payment method that was employed at the time of purchase.

PRODUCT DISCLAIMER:

1. All of our products are individually made, one piece at a time, hand stitched and finished by hand, therefore each product may differ slightly from the next, as each item is custom made with minimal use of machinery for stitching.
2. Customized shoes, shoes that have been engraved, visibly worn are not applicable to our refund and exchange policy. Due to the nature of customized shoes, we will not accept them for exchange unless they are faulty upon delivery.
3. We at TCM make every effort to ensure that the product information provided is correct, and that the colors are displayed as accurately as possible. Due to photographic lighting sources or differences in device screen settings (mobile / desktop), we are unable to guarantee that the color you will see on your screen will completely reflect the true color of the product ordered.
4. Please be aware that because leather is a natural material, slight discoloration, blemishes, imperfections, scratches, or change in texture may be visible. These imperfections should not be misconstrued as flaws, as this is what makes each item beautiful and unique. As a result the product can vary slightly from the pictures. . It is our company policy that we shall not accept returns on products for any reason where the cause is due to the nature of leather products.

• All items are quality controlled and checked for any faults before they are dispatched to clients.
• We reserve the right to determine whether an item is eligible for return or exchange. To be eligible for a return or exchange, the item must be in its original condition, unused, and with all original packaging and tags.
• An unauthorized denial of acceptance, outside the scope of our return and exchange policy, of the merchandise shipped by us constitutes breach of contract, entitling TCM to charge the occurring costs / damages amounting to at least 70% of the sale amount.
• By purchasing any product you agree to this disclaimer.

Should you have any inquiries or need support concerning our refund and exchange policy, we invite you to reach out to our customer service team at customercare@thecanismajoris.com. Our dedicated team is on standby to assist you, ensuring your shopping experience is as seamless and enjoyable as possible.

8. Intellectual Property

8.1 All content and materials provided on our website, including logos, designs, images, videos and text are the property of TCM and protected by applicable copyright and intellectual property laws.

8.2 You may not use, reproduce, modify or distribute any content from our website without our prior written consent.

9. Limitation of Liability

9.1 Product Warranty: TCM strives to ensure the highest quality in its handmade custom leather shoes.

However, due to the nature of handmade products, slight variations in color, texture and fit may occur.

9.2 Wear and Tear: TCM cannot be held liable for any damage, wear or tear that occurs to its products as a result of normal use or misuse. This includes but is not limited to scratches, scuffs, color fading, stretching or damage caused by improper care, neglect or accidents.

9.3. Allergies and Sensitivities: TCM uses high-quality materials, including leather and various dyes and finishes. However, TCM cannot guarantee that its products are suitable for individuals with specific allergies or sensitivities. It is the responsibility of the customer to ensure that they are not allergic or sensitive to any materials used in TCM products before making a purchase.

9.4. Indirect and Consequential Damages: In no event shall TCM be liable for any indirect, incidental or consequential damages arising out of the use or inability to use its products, including but not limited to, loss of profits, loss of data or any other financial or personal loss.

9.5. Limited Remedy: In the event that a TCM product is found to be defective or non-conforming, the customer’s sole and exclusive remedy shall be limited to the replacement or refund of the purchase price of the product at TCM’s discretion.

9.6. Third-Party Products: TCM may, at its discretion, include or recommend third-party products or services on its website or through other channels. TCM does not assume any responsibility or liability for the quality, performance or safety of these third-party products or services.

9.7. Force Majeure: TCM shall not be held liable for any failure or delay in performance of its obligations under these terms and conditions if such failure or delay is due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, labor disputes or governmental actions.

10. Final Provision.

We reserve the right to unilaterally amend these General Terms and Conditions of Business if necessary to address any subsequent disruptions to the contractual relationship with the customer or to adapt to changes in the legal or technical environment. The amendment will become part of the contract.

11. Privacy and security

We hold your privacy in the highest regard and want to assure you that your information is neither sold nor shared with any external companies or third parties. When you make a purchase from our online store, we collect necessary information such as your name, billing and shipping addresses, phone number, email address and credit card details. This information is indispensable for us to process and deliver your order efficiently.

In addition to this, we invite you to subscribe to our mailing list. By doing so, you’ll receive timely updates about store sales, newly stocked merchandise, and other store-related events. However, you have complete autonomy to join, or withdraw from this list at any given point.

We prioritize the protection and security of your personal information. Our commitment to safeguarding your privacy is reflected in our comprehensive terms and conditions policy. Here’s how we protect your personal information:

1. Collection of Information: We collect personal information from you when you place an order, register an account or interact with our website. This may include your name, contact details, shipping address, and payment information. We only collect information that is necessary for processing your orders and providing you with a seamless shopping experience.
2. Use of Information: We use your personal information solely for the purpose of fulfilling your orders, delivering products, and providing customer support. We may also use your information to personalize your shopping experience, send you relevant updates, and improve our services. Under no circumstances will we sell, rent or lease your personal information to third parties for their marketing purposes.
3. Data Security Measures: We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes secure socket layer (SSL) encryption technology to safeguard your sensitive data during transmission. However, please note that no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.
4. Third-Party Service Providers: We may engage trusted third-party service providers to assist us with various aspects of our business operations, such as payment processing, shipping, and marketing. These providers have access to your personal information only to the extent necessary to perform their designated functions and are bound by strict confidentiality obligations.
5. Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to enhance your browsing experience and gather information about how you interact with our website. These technologies help us analyze trends, administer the website, track user movements, and gather demographic information. You can modify your browser settings to disable cookies, but please note that this may affect certain features and functionality of our website.
6. Compliance with Laws: We comply with applicable data protection and privacy laws, regulations and requirements. This includes obtaining necessary consents, providing you with access to your personal information, and honoring your rights to rectify, erase, or restrict the processing of your data, as permitted by law.
7. Children’s Privacy: Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently obtained personal information from a minor, we will take immediate steps to delete such information from our records.
8. Updates to the Policy: We may update our privacy policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on our website, and we encourage you to review the policy periodically to stay informed about how we protect your personal information.

By using our website and services, you acknowledge and consent to the collection, use, and protection of your personal information as described in this policy. If you have any questions or concerns about our privacy practices, please contact us.

11.2 Mobile Message Service Terms & Conditions

Welcome to www.Thecanismajoris.com mobile message service operated by The Canis Majoris (“TCM”). By using the Service, you agree to the Mobile Terms. We reserve the right to modify or terminate the Service without notice. Charges and fees from your wireless provider may apply for text messaging.

Text messages may be sent using automated systems. Your consent for marketing messages is not mandatory for purchasing goods or services. If you’ve opted in, the Service will send updates, alerts, promotions, and other offers to the mobile number you provided. Message frequency may vary. Reply “STOP” to cancel and receive a confirmation message. To cancel other TCM mobile message programs, follow their respective instructions.

To cancel other TCM mobile message programs, follow their respective instructions. For support, text HELP or contact us to request an opt-out.

We may change the short code or telephone number used for the Service and will inform you of any changes. Messages sent to changed numbers may not be received, and we are not responsible for honoring requests in such messages.

Wireless carriers are not liable for message delays or failures. Provide a valid mobile number and keep it up-to-date. Notify us of any changes.

You agree to indemnify us for any claims arising from your use of the Service or providing a non-owned phone number. We are not liable for failed delivery or errors in the Service.