Shipping and Delivery

6.1 We ship our products to the addresses provided by customers during the ordering process. It is your responsibility to ensure the accuracy of the shipping address.

6.2 Delivery times may vary based on the destination and requested customization. We strive to deliver your order within the estimated delivery time, and if there are any changes, we will promptly communicate them to you.

Shipping Timeline

Our shoes are made to order and require approximately 10 – 12 calendar days to handcraft. Normal shipping times vary between 4 to 7 business days for inland delivery.

6.3 Once your transaction is complete, TCM will confirm your order with you through “Confirmation of Order” e-mail or text. Once the confirmation is done, we then package and handover your shipment to the Courier service depending on your payment method.

6.4 There are minimal shipping charges for local orders. For international orders; shipping and delivery are to be borne by the customer.

6.5 We deliver products from Monday through Friday. We do not ship on certain public Holidays. We can only fulfill an order to a delivery address which is a home or office address.

6.6 TCM will not be liable or responsible for any failure to perform, or delay in performance of, any of obligations that is caused by events outside our reasonable control or Force Majeure. Force majeure includes, without limitation, strikes, lock-outs, administrative intervention, scarcity of energy and raw materials, transport bottlenecks and operational hindrances, and any act or an extraordinary and unforeseeable event beyond TCM’s reasonable control.

6.7 Where possible, we try to deliver in one go. However, we reserve the right to split the delivery of your order, for instance (but not limited to) if part of your order is delayed or unavailable. In the event that we split your order, we will notify you of our intention to do so by sending you an e-mail to the e-mail address provided by you at purchase.

6.8 Upon delivery, if it appears that the products are damaged, please do not accept the shipment and send us a picture as a reason for refusal. Please also note that you should inspect the products within 24 hours after they have been received. You will be deemed to have accepted the products unless you have notified us within 24 hours that the products are rejected.

6.9 TCM products purchased from any other site or source will not be our liability.