Once your Order is successfully placed, you will receive a confirmation through email, call or whatsapp message from TCM, this mail/text will have all the details related to your order. Order details can also be viewed at My Account -> My Orders if you have placed the order on your own online.

Yes. We do take orders over phone.

As soon as your shoes have been handcrafted and are ready for delivery, you will receive a confirmation email, call or Whatsapp message notification providing you with your courier tracking details.

Our shoes are made to order and require approximately 10 – 12 working days to handcraft, plus an additional 4-7 working days for delivery depending on shipping address.

Your order would be delivered through reputed courier companies at your doorstep.

For local and international orders, we work with reputable courier services, and we deliver between 9 am-5 pm, Monday to Friday excluding weekends and public holidays.

Delivery rates vary based upon shipment type, destination and your rate will be automatically calculated at checkout. If you would like to check the amount for your delivery address before checking out, please contact us via email at customercare@thecanismajoris.com

To offer you the best service and ensure fast worldwide deliveries, we have chosen the most reputable courier services.

For international orders; shipping and delivery are to be borne by the customer.

Your order status is updated to you via emails and sms, at every step of the process. Once your order is placed you would receive an email with your order details. Again after your order is dispatched, we send you an email with your tracking details. Please check your spam and old sms for the status of your order, if you don't see any updates. In case of any unforeseen events which delay your order, you would receive a special update from TCM.

You receive a confirmation call for your order to verify if there isn't any change with your order.

TCM offers refunds and exchanges for items within 7 calendar days of receipt that meet our Refund and Exchange Policy.

Disclaimer: terms and conditions apply, please refer to our returns and exchange policy.

Your item is applicable for a return if it falls within the following reasons:

- Sizing.

- Faulty item.

- Receiving the incorrect item.

refer to our returns and exchange policy

Customized shoes, shoes that have been engraved, visibly worn are not applicable to our refund and exchange policy. Due to the nature of customized shoes, we will not accept them for a refund unless they are faulty upon delivery.

For more details and understanding, please refer to our refund and exchange policies.

Unfortunately no, however you can simply place another order.

I AM PLACING AN ORDER AS A GIFT TO MY LOVED ONE. WILL HE/SHE RECEIVE THE PRICE TAGS AND INVOICE?

On gift orders, a gift receipt can be generated along with your personalized message to be sent to the receiver.

Yes. When used according to its terms, a promotion code and/or voucher entitles the user to a one-time promotion/discount relating to the purchase of an individual product or to an order of more than one product during the period indicated with the relevant promotion code.

Disclaimer: Please review our GTC policies regarding gift cards, vouchers and promotion codes.

Once an order is placed, changes or cancellations may not be possible. Please review your order carefully before submitting it.

If you require any further assistance, kindly email us at customercare@thecanismajoris.com.